How every SynapseOasis app works
Installation, configuration and feature-by-feature guides for our apps for Jira, Jira Service Management and Confluence. Every app runs on Atlassian Forge, so setup happens entirely inside your own site — there is no external service to provision and no credentials to hand over.
Read this first if you are new to administering Jira. It explains how these guides are organised, the Jira words used throughout, how to install any of our apps, and what happens to your data.
AI Portal Chat for JSM
Adds a chat assistant to your Jira Service Management portal. It answers customer questions from your Confluence knowledge base, works out which request type they need, collects the fields in the conversation, takes attachments, and creates the ticket.
AI Triage for JSM
Three assistants for a service desk. One routes each new ticket to the right team and person. One reads the customer's tone and escalates when they are losing patience. One spots when many tickets are the same incident and groups them.
Secret Scanner for Jira
Finds passwords, API keys, private keys and personal data that people have pasted into Jira issues, comments, change history and attachments. 165 detection patterns, findings stored masked, and a bulk scan for everything already in your instance.
Workflow Toolkit for Jira
Three workflow rules written in plain English. A condition the AI compiles into a Jira expression you can read and edit, a validator that judges the live issue on every transition and blocks it with your own message, and a post function that acts once the transition is through.
Admin Toolkit for Jira
Fourteen tools for the Jira administration jobs that have no screen in Jira: bulk project management, custom field assessment and merging, scheme, workflow and filter cleanup, copying a user's access, offboarding a leaver, and cleaning up after a migration.
Custom Fields Toolkit for Jira
Three field types Jira does not ship: a picker whose options come from a JQL query, a checklist with statuses and a transition validator, and a text field that formats and validates as you type. Plus select list options that project admins can manage themselves. Holds no personal data at all.
License Waste Manager for Jira
Finds the licensed accounts nobody uses across Jira, Jira Service Management, Confluence, Jira Product Discovery and Bitbucket. Shows how many seats are dormant, lets you act in bulk or on a schedule — re-checking every person live before touching them — and records every change. Reads your organisation by API key or by importing the admin-console CSV exports.
Markdown Toolkit for Confluence
Move content between Confluence and Markdown in both directions: export a page, a tree or a whole space as files that open in Obsidian or a docs site, and import a Markdown archive back as a page tree. Plus a macro that renders Markdown — Mermaid diagrams, KaTeX maths, highlighted code — where the content lives.
Need something these pages do not answer?
Our support portal takes questions, bug reports and feature requests for every app. Include your site URL and the app name and we can usually reproduce an issue on the first pass.